CREDIT CARD SAFETY
ORDER TURN AROUND
OUR RETURN POLICY
SHIPPING & PACKAGING
TYPES OF PAYMENTS WE ACCEPT
JEWELRY CARE & UP KEEP
JEWELRY SIZE & RESIZING
WHAT IS PICTURED
PERSONALIZATION & CRYSTAL BIRTHSTONES
ADDING A STRAND
WHOLESALE & QUANTITY ORDERS
Q: CUSTOMER SERVICE
You Can Connect With Us by:
PHONE: LOCAL AREA 602.525.8281
TOLL FREE 888.215.7866
Q: CREDIT CARD SAFETY
Is it safe to use my Credit Card on this website?
When you get to the page during our check out process... that is for Credit Card input, simply look for the "https" in front of our website name of the website address or URL address Box. The "s" indicates Secure.
Another way to know if the page is secure... is to look for the "Safety Lock" in the upper right corner of the Credit Card input page.
Rest assured that we have taken precautions to make your information private & safe.
Q: STORE HOURS
What are your hours of operation?
24hrs a day, 7 days a week
Even on holidays OUR website is open
To reach us for questions: 9:30am to 4:30pm (MST) Mon through Fri
(except on holidays)
For your convenience, on each page of our website, at the bottom you will find a digital clock with (MST) time. If we are not available by phone or email right away, please be patient as we are helping others and will get back to you as soon as we are able.
Q: ORDER INFORMATION
How do I place an order?
How do I reach you for questions?
By Shopping Online with us
When you are finished selecting design, accents, size, options, etc.
Look for "Add To Cart" button on the lower 1/2 of the product page you have selected. When you have finished shopping, select "Check Out". You will be asked to register before you continue with your order. After you register, the check out process will continue. You will be able to review your order before you make payment. IF you are a "Returning Customer" you will be able to log in with your user name and password. This will make your "Check Out" a breeze.
B: Best way to reach us
Dropping an email to us is the easiest way to reach us for questions. We monitor our emails throughout the day. Or you may call us at 888.215.7866 TOLL FREE or if you live in the Phoenix area 602.525.8281 during our normal business hours MON - FRI 9:30am to 4:30pm (MST) except on holidays. We are closed Saturday & Sunday for Customer Service, however, the website is open 24 -7. Feel free to browse and/or place an order. If we are unavailable, Please leave us a message and we will return your call within 24 hrs during our business hours.
Q: ORDER TURN AROUND
When will my order process?
When can I expect to receive my order?
We routinely post on our Home Page and throughout the check out process our current turnaround. Typically our orders process in the order they are received, taking 3 to 5 business days + shipping preference you select. During holiday season rush, please expect your order to take a little longer.
NOTE: If your order is placed after 12:00pm (MST) MON-FRI, your order will process the following business day. For your convenience we have provided a digital clock with (MST) time on each of our website pages (see bottom) You will be notified immediately if we are experiencing a delay for any of the following reasons
· Out of medium to create your piece as requested
· Billing & shipping Instructions unclear
· Non process of payment
· Holiday rush time
Q: CANCELLATION POLICY
What if I have to cancel my order?
Please let us know as soon as possible by emailing us. Preferably within 24 hrs of order being placed. This also allows for faster refund turnaround.
Q: OUR RETURN POLICY
What is your Return Policy?
We want you to be completely satisfied with your purchase. If there is a problem with your order, please notify Something 2 Brag About immediately. So we can discuss the matter. You will need a RETURN AUTHORIZATION CODE
For Personalized/Custom pieces we are unable to accept returns or exchanges on personalized, custom, sale & clearance items, worn pieces unless the error is a manufacturer defect or the fault of Something 2 Brag About®. This would include, but not limited to, our Hand Stamped Creations. If it is a manufacturer defect or error on our part, you will receive a refund of your purchase price or offered a store credit in the amount of original purchase.
For Non-Custom/Personalized items we will give a store credit or an even exchange (less shipping), if returned in original packaging and in salable condition within 14 days of date of receipt.
Q: SHIPPING & PACKAGING
What do you charge for Shipping & Packaging?
All orders are generally shipped by United Postal Service across the United States. We do offer United Parcel Service/UPS from time to time as well. Check with us on status if it is not offered in check out and you would prefer United Parcel Service/UPS as your carrier.
We like to get our orders out FAST. Our orders are shipped within 3 to 5 business days
(MON-FRI) of receipt, based on availability of request. Because our jewelry is hand-made, some pieces may require additional time for delivery. (We will notify you with any time delay) Our creations are shipped in a soft organza pouch for safekeeping and/or immediate gift giving. US Shipping Insurance, Gift Wrap & Enclosure available, if selected. You will find these options just above the "Add To Cart" Button on the product page you are ordering from.
Ship to P.O. Boxes or APO addresses.
We ship within the Continental United States & Canada ...We are UNABLE to ship any where else Internationally at this time
(CANADA RESIDENTS...PLEASE SEE NOTE BELOW)
NOTE: CANADIAN ORDERS
...We have learned most all orders are being opened through customs at this time and will be accessed a "Duty Charge" This is the responsibility of the recipient of the package & not Something 2 Brag About. Please consider this extra charge when placing your order with us.
Something 2 Brag About IS NOT responsible for any shipments that are shipped across the border to Canada that do not make it to the destination or shipping address provided.... We have been told that once the package leaves the U.S. We lose the control of the shipment.
WE Highly RECOMMEND Guaranteed Global PRIORITY International shipping
· All jewelry purchases are shipped via U.S.P.S. ground shipping with delivery confirmation. Insurance is available and can be purchased optional to the buyer. Just let us know.
· All jewelry purchases over $200 will require a signature upon delivery, unless other arrangements have been made with our management.
· Packages are picked up and delivered on business days only (MON-FRI, excluding holidays).
· Orders placed on through our website after 12pm (MST) will processed the following business day. Please note that custom orders may take longer. (We will notify you with any time delay)
· If you need your item expedited, please send us an email.
USPS 1st Class Mail (approx. 5-8 days) – Start at $2.95
USPS Priority Mail (approx. 3-5 days) – Start at $6.10
USPS Express Mail (approx. 1 to 2 B/days) – Start at $19.95
· If you need your item extradited, please email us. We will do our best to accommodate and ensure your order is shipped as quickly as possible.
The date and time you placed your order, also affects the day in which you receive your order. After 12:00pm MST your order will process the next business day.
Q: TAX INFORMATION
Will my order be taxed?
We are required by law in the state of Arizona to collect sales tax on orders shipped to an Arizona address or purchased in Arizona at 9.3%.
Q: TYPES OF PAYMENTS WE ACCEPT
What forms of payment do you accept?
We happily accept Visa, MasterCard, Discover Card, eCHECK and Direct Payment from your Bank. We also accept Paypal. You can use their service even if you do not have a Paypal account for your convenience
We DO NOT accept Personal Checks
NOTE: All credit card and personal information is protected on a secure server.
Do you have a Copyright on your items?
Copyright © 2004 - 2014 All Right Reserved.
All pages, pictures and images and anything else displayed within this site are the property of Something 2 Brag About® and Something2BragAbout.com. No portion of the material on these pages may be copied, reprinted, republished, or otherwise used in any form without the express written permission of Something 2 Brag About® or Something2BragAbout.com
Q: OUR PRICING
Do your prices change on occasion?
Absolutely... We are experiencing fluctuations in the Precious Metals market. Prices are subject to change without notice. (However, you will receive the price you ordered at, even if price goes up the next day and your order has not been completed) We pride in using high quality medium in our creations. We use Swarovski Crystal, Sparkling Czech Glass, Sterling Silver (unless otherwise stated), 14kt gf, semi-precious stones, freshwater pearls, Some LEAD FREE medium, etc. When you place an order with Something 2 Brag About, you know you are getting a quality keepsake.
Q: HAND-MADE JEWELRY
Do you really make all your pieces by hand?
Yes! All of the designs and creations you see on Something2BragAbout.com are samples of custom work by Becci, the owner... (UNLESS Otherwise Noted)
YOU the customer, become a part of the design process as you share details of your personalized keepsake.
From time to time we receive orders with the request of “I want the EXACT same, as pictured”. However as noted on each product page ... beads may vary and this is due to supply and also protects your piece from being mass-produced.
Q: JEWELRY CARE & UP KEEP
How do I keep my Jewelry as nice as when I received it?
Something 2 Brag About prides in most creations being one of a kind. As a customer, you will work with the designer to make your piece unique and all your own.
Please take a moment and read how to care for your keepsake...
We recommend the following:
~ Please remove all jewelry prior to certain activities, including but not limited to, swimming, bathing, gardening, cleaning with any kind of chemicals or bleach and applying cosmetics. The chemicals in some of the above mentioned, may damage your jewelry.
~Always store your jewelry individually in a plastic Zip Lock bag when not being worn, preferably in a cool, dry place. When exposed to air, moisture, even humidity your jewelry can oxidize and tarnish.
~It is a good practice and best to have your pieces restrung periodically in order to avoid breakage.
~ DO NOT use Silver Dip, Tarnish-remover or silver polish to restore shine and sparkle of your jewelry piece. This form of cleaning may damage your jewelry.
We recommend a Polishing Cloth to clean your keepsake(s)
Something 2 Brag About Offers the Sunshine Polishing Cloth online for purchase.
Q: JEWELRY SIZE & RESIZING
I do not see the size I want!
Our designs are originally created with a size in mind but because you are part of the design process, you are able to request what you would prefer.
Q: How do I measure for correct wrist size?
To avoid resizing charges it is very important to measure before ordering.
A: All Bracelets are measured from end to end (DOES NOT INCLUDE THE CLASP) Please read the following carefully. If you follow the guidelines provided, you will receive a nice fitted bracelet with a little bit of movement and room....
FOR BOTH CHILDREN & ADULTS
Measure the wrist just below the wrist bone with a flexible tape measure. If you do not have a tape measure, take a piece of yarn/string and wrap it (not to loose & not too tight) around your wrist... Cut the string then stretch it across a ruler. Please give us THIS measurement.
DO NOT add anything to this measurement. We will do the rest.
Depending on the beads used to string your jewelry piece ... different size beads take up different amounts of room on the inside of the bracelet. This is why we ask for actual wrist size. We know what to add to the measurement as we are creating your piece. We also want to make sure the clasp is secure, we would hate for you to lose jewelry keepsake. We want you to have a nice, comfortable fitting bracelet
IF this is a gift, Think of the recipients bone structure... Small Frame, Medium Frame, etc. It is not about weight for a wrist measurement...
We have provided a chart HERE with average measurements to help you determine size choice... REMEMBER: (Sizes provided on the chart are based on estimations on the average person only)
Please make adjustments if needed.
Q: What do I do if I receive my piece and it is he wrong size?
A: Please contact us and we will give you an RA Code (RETURN AUTHORIZATION) along with shipping instructions. Simply return it and we will be happy to re-size it for you for a nominal fee... If your keepsake has been ordered as a surprise or gift, we understand and on occasion the gift giver does not know what would fit best. In this case, we will not charge for the resizing, but we will ask you to pay for return shipping charges.
Q: I ordered a closeout item and it does not fit. What do I do?
A: There will be an additional fee associated with a clearance, closeout or non-returnable and non-exchangeable item. Please email us for further details.
May We Suggest...
The best way to order the correct size is to measure the wrist below the wrist bone and DO NOT add to this measurement. If you do not have access to the person’s wrist, I suggest you visit the “How to Measure” page by clicking HERE
This is ONLY used as a reference of suggested sizes. If you order the wrong size, we charge a fee for restringing. The keepsake will have to be completely restrung and takes just as long to make as the 1st time
At this time, all of our jewelry for children under the age of 13, will NOT include Swarovski Crystal due to the CPSIA law. Although Swarovski stands behind their product we are required by law to replace crystal in children’s pieces. We are replacing Swarovski with Jablonex Sparkling Czech Glass. For more information Please click HERE
Q: CUSTOM ORDERS
I have an idea, can you make it?
We would love the opportunity to try... We love creating what you are imagining and exceeding your expectations! Email us with your idea and we do our best to accommodate & create a special keepsake for you or a loved one.
Q: WHAT IS PICTURED
Will my KEEPSAKE look exactly like the picture on the website?
Sometimes it is necessary to substitute, due to the availability of some beads (mostly the Bali Silver) We will do our best to match what is pictured on our website. Most all of our designs become original pieces as you become a part of the design process. The Personalized Name Bracelet designs, will differ a little depending on the wrist size/length, size of beads used and if names are added to your piece.
Q: PERSONALIZATION & CRYSTAL BIRTHSTONES
Do I have to personalize with letters?
Do I have to have crystal on my keepsake?
No! Remember “WE” work together to design your custom piece. On each product page when ordering details, you will check off only the selections you want. You will also see a box that says, “Talk to Me” another way to communicate to the designer what you would like.
Q: ADDING A STRAND
My family is growing.... can I add a strand?
Sure! We love to hear of new arrivals or maybe you just want to change and add something to your keepsake. Please email your request to us and we will be happy to discuss and arrange the details for this process
Q: WHOLESALE & QUANTITY ORDERS
Do you wholesale?
Yes! but, not at this time. In order for us to provide the best customer service for our customers, we have to limit our partnerships. Currently, we are at full capacity. If you would like to check back with us in the future, please send us an email and we will be happy to give you an update and review your application.
Q: Do you offer discounts for a quantity order?
A: Love to! This will be based on a case-by-case basis along with supply and demand. Please email us with your needs and we will be happy to review your request.
I have been hearing a lot about the CPSIA, Lead and Children.
What do you know?
Is it safe?
Product safety is of the utmost importance to us at Something 2 Brag About®. Our dedication to designing, creating and providing the most unique and enduring products for our customers takes us all over the United States & beyond for findings & components to create our jewelry pieces, no matter its country of origin.
Please click HERE for further information regarding your concerns
Q: CUSTOMER PRIVACY
Is my credit card information safe?
What happens to my personal information?
All information we collect is solely for the purpose of enhancing your shopping experience. We are committed to protecting your privacy along with the confidentiality of your information. We will never sell, loan, rent, trade or give away your name, email or address to anyone without your permission.
When placing an order online at Something2BragAbout.com with your credit card, the page that appears for input of credit card information is connected to a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted through our server and stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. I personally remove the information by secure password(s) to process your credit card manually. Your credit card is charged when we are ready to process your order. Your credit Card information will never be reused, with one exception, to issue a refund.
IMPORTANT: For your own safety, NEVER email us or anyone else your credit card information. Please use a secure checkout process provided. You may also contact us if you have a problem and we can help you with different options for transmission of payment information.